SmallBizGenius Analysis
Readers.com is an online retailer specializing in reading glasses and sunglasses. However, customer reviews reveal significant concerns about product quality, customer service, and shipping issues, resulting in a low overall satisfaction rating.
Category Breakdown
Scores based on analysis of 96 recent reviews
Product Quality
2.0/10Numerous reviewers complain about the poor quality and durability of Readers.com glasses. Many report that the frames break easily, lenses pop out, or nose pieces fall off within a short period, with some comparing the quality to dollar store glasses. One reviewer stated, "All three pairs I ordered were worthless and ended up in the garbage."
58 reviews mention thisCustomer Service
2.5/10Many customers express frustration with Readers.com's customer service. Common issues include long response times, difficulty reaching representatives, unhelpful or dismissive support, and problems with returns and refunds. One reviewer shared, "I reached out to customer service and never heard back."
35 reviews mention thisShipping and Delivery
3.0/10Several reviewers report issues with shipping and delivery, including delays, incorrect items, and orders not being fulfilled. Some customers also mention a lack of communication regarding order status or out-of-stock items. A reviewer noted, "Two weeks and no glasses. Usps tracking info says my order was never received from the shipper."
15 reviews mention thisReturns and Refunds
3.5/10Some customers have experienced difficulties with returns and refunds, including unexpected return shipping fees for defective items and partial refunds. One reviewer stated, "I sent back a pair of glasses and hadn't heard anything...will refund my account. I have not seen anything show up."
12 reviews mention thisPricing and Value
4.0/10While some reviewers appreciate the low prices offered by Readers.com, others feel that the quality does not justify the cost. Some customers also mention that the initial quoted price increases significantly after adding necessary options like lenses. As one reviewer put it, "Not as cheap as promised, except in quality and service."
10 reviews mention thisWebsite Experience
3.0/10A few reviewers mention issues with the website, such as discount codes not working or getting stuck in a message loop when trying to contact customer service. One reviewer described it as a "Horrible customer service" experience due to the website issues.
4 reviews mention thisPros & Cons
What Customers Love
"price is low and these tend to come fairly quickly."
"I like them because they're fashionable and I can wear the frames that best suit my mood on any particular day."
"Easy to get simple bifocals for reading."
"price is low and these tend to come fairly quickly."
"Hello Jackie, thank you for helping me with the exchange. I really do appreciate your willingness to assist & sharing the information I need for my next selection of glasses."
Common Complaints
"Their frames are junk."
"I reached out to customer service and never heard back."
"Two weeks and no glasses."
"If you send them back you will recieve about half of what you spent as a refund due to shipping.....so be aware of the thickness, and cost to return."
"Reading glass broke at hinge after only infrequent use over a period of 11 months."
Common Questions About Readers.com
Answers derived from customer review patterns
Is Readers.Com legit and trustworthy?
Based on 96 reviews, Readers.com has a concerning number of negative reports regarding product quality and customer service. While some customers have had positive experiences, the prevalence of complaints about broken glasses, unresponsive support, and shipping issues raises questions about its overall reliability. Many reviewers advise caution and suggest exploring alternative eyewear providers with more consistent positive feedback. Given the potential for wasted time and money, it's important to carefully weigh the risks before placing an order with Readers.com.
Based on 45 reviewsDoes Readers.Com have good customer service?
The majority of reviews suggest that Readers.com struggles with customer service. Customers frequently report long wait times, difficulty reaching representatives, and unhelpful or dismissive responses. Some reviewers have even described the customer service as "miserable" or "horrible." While there are a few isolated instances of positive experiences, the overwhelming consensus points to significant challenges in obtaining satisfactory support from Readers.com.
Based on 35 reviewsIs Readers.Com worth it for small business?
For small businesses, Readers.com may not be the most reliable choice due to the inconsistent product quality and customer service. While the low prices might seem attractive, the potential for frequent replacements, order issues, and difficulties with returns could outweigh the cost savings. Small businesses need reliable suppliers and efficient customer support, which are areas where Readers.com appears to fall short based on customer feedback. It would be advisable to consider alternative eyewear providers with a stronger track record of quality and service.
Based on 20 reviewsWhat is Readers.Com's return policy like?
Based on the reviews, Readers.com's return policy can be problematic. Some customers have reported difficulties with returns, including having to pay for return shipping even for defective items. Others have mentioned receiving only partial refunds due to shipping costs. The lack of clear communication and inconsistent application of the return policy have led to frustration among customers. It's important to carefully review the return policy and be aware of potential fees and complications before making a purchase.
Based on 12 reviewsWhy are Readers.com's glasses so cheap?
Several reviews mention that Readers.com's glasses are cheaply made in China, which likely contributes to their lower prices. The use of inexpensive materials and manufacturing processes can result in lower durability and overall quality. While the low prices may be appealing to some customers, it's important to be aware of the potential trade-offs in terms of product longevity and performance.
Based on 8 reviewsLooking for Something Different?
Compare Readers.com against 522 similar lifestyle & perks options.
View Alternatives